Shipping & Delivery

Where we deliver

We provide delivery services throughout Australia, including major cities, regional hubs, and many remote locations. We only ship within Australia and do not offer international shipping.

Shipping costs

The cost of shipping is determined automatically based on the contents of your cart and your delivery address. The shipping fee will be displayed at checkout before you finalise your payment. Larger or heavier items may incur a higher shipping fee, and certain remote-area postcodes may have an added surcharge, which will also be shown at checkout.

Dispatch times

Orders that are in stock will be processed and shipped within 1–2 business days. You will receive an email with tracking information once your order has been dispatched.

Delivery timeframes

After dispatch, the expected delivery times are as follows:

• Australia-wide: 5–12 business days after dispatch

These timeframes are estimates provided by our carriers and not guarantees. Since our products are sourced from various warehouses, items from the same order may arrive separately and on different days.

Tracking your order

All orders come with tracking. You will get a tracking number via email once your order has been dispatched, and you can monitor its status on our Order Tracking page.

Delivery addresses & PO boxes

Please ensure that your delivery address is accurate and complete during checkout, as we may not be able to redirect a parcel after it has been dispatched. Certain larger items cannot be delivered to PO boxes or Parcel Lockers — a street address is recommended.

Delayed, lost or damaged parcels

If your order has not arrived within the estimated delivery period, or if it arrives damaged, please reach out to us at cs@hyggo.com.au with your order number and, in the case of damage, a photo. We will look into the matter with the carrier and resolve it for you. For information regarding faulty or damaged items, please refer to our Returns & Refunds policy.