Last updated: 12 July 2026

This Privacy Policy outlines how HYGGO PTY LTD (“Hyggo”, “we”, “us”), the operator of hyggo.com.au, gathers, utilizes, discloses, and safeguards your personal information. Our handling of personal information is in accordance with the Australian Privacy Principles (APPs) as stipulated in the Privacy Act 1988 (Cth).

We gather information that you provide as well as data collected automatically, which includes:

• Contact & order details: your name, email address, phone number, billing and shipping address, along with order history.
• Payment information: processed securely by our payment partners; we do not retain your complete card number.
• Account information: if you create an account, your login credentials and preferences.
• Technical & usage data: IP address, type of device and browser, pages accessed, and cookies (refer to our Cookies Policy).
• Communications: any messages you send us and our responses to you.

We utilize your information for the following purposes:

• To process, fulfill, and ship your orders while providing customer service;
• To manage your account and handle payments and refunds;
• To provide updates on orders, respond to inquiries, and (with your consent) send promotional materials;
• To enhance our website, products, and services while preventing fraudulent activities;
• To adhere to our legal and tax responsibilities.

We share personal information only when necessary, with entities such as payment processors (e.g., Stripe, PayPal), shipping and logistics partners, IT and website service providers, analytics and marketing platforms, and legal authorities as mandated. We do not sell your personal data.

We utilize cookies and similar technologies to operate our site, remember your shopping cart, analyze traffic, and tailor marketing. You can manage these settings — see our Cookies Policy.

We take appropriate measures to safeguard your information against misuse, loss, and unauthorized access, which includes encryption and access controls. We retain personal information only as long as necessary to provide our services and fulfill legal obligations.

Some of our service providers may process or store data outside of Australia. In such cases, we take reasonable measures to ensure your information is managed in accordance with the APPs.

You can request access to or correction of the personal information we hold about you, and you can opt out of marketing communications at any time by using the unsubscribe link or by contacting us. To submit a request or express a privacy concern, please email [email protected]. If our response does not meet your satisfaction, you may reach out to the Office of the Australian Information Commissioner (OAIC).

Our website is not intended for children under the age of 16, and we do not knowingly collect their personal information.

This policy may be revised periodically; the most current version will always be made available here. For any privacy inquiries, please contact HYGGO PTY LTD at [email protected].