Hyggo

Privacy Policy

Last updated: 28 September 2026

Who we are

This Privacy Policy outlines how HYGGO PTY LTD ("Hyggo", "we", "us"), the operator of hyggo.com.au, gathers, uses, discloses, and protects your personal information. Our handling of personal information is in accordance with the Australian Privacy Principles (APPs) as stipulated in the Privacy Act 1988 (Cth).

Information we collect

We gather information that you provide as well as data collected automatically, which includes:

  • Contact & order details: your name, email address, phone number, billing and shipping address, along with order history.
  • Payment information: processed by our payment partners; we do not retain your complete card number.
  • Account information: if you create an account, your login credentials and preferences.
  • Technical & usage data: IP address, type of device and browser, pages accessed, and cookies (refer to our Cookies Policy).
  • Communications: any messages you send us and our responses to you.

How we use your information

We use your information for the following purposes:

  • To process, fulfil, and ship your orders while providing customer service;
  • To manage your account and handle payments and refunds;
  • To provide updates on orders, respond to inquiries, and send promotional materials with your consent;
  • To maintain our website, products, and services while preventing fraudulent activities;
  • To adhere to our legal and tax responsibilities.

Who we share it with

We share personal information only when necessary, with entities such as payment processors (e.g., Stripe, PayPal), shipping and logistics partners, IT and website service providers, and legal authorities as mandated. We do not sell your personal data.

Cookies & tracking

We use cookies and similar technologies to operate our site, remember your shopping cart and keep the site secure. You can manage these settings — see our Cookies Policy.

Data security & retention

We take appropriate measures to protect your information against misuse, loss, and unauthorised access, which includes encryption and access controls. We retain personal information only as long as necessary to provide our services and fulfil legal obligations.

Overseas disclosure

Some of our service providers may process or store data outside of Australia. In such cases, we take reasonable measures to ensure your information is managed in accordance with the APPs.

Your rights

You can request access to or correction of the personal information we hold about you, and you can opt out of marketing communications at any time by using the unsubscribe link or by contacting us. To submit a request or express a privacy concern, please email cs@hyggo.com.au. If our response does not meet your satisfaction, you may reach out to the Office of the Australian Information Commissioner (OAIC).

Children

Our website is not intended for children under the age of 16, and we do not knowingly collect their personal information.

Changes & contact

This policy may be revised periodically; the most current version will always be made available here. For any privacy inquiries, please contact HYGGO PTY LTD at cs@hyggo.com.au.