Frequently Asked Questions

Ordering & payment

What payment methods do you accept?
We accept Visa, Mastercard and PayPal. Please see Payment Methods.

Is checkout secure?
All transactions are handled by PCI-DSS compliant services over a secure connection. We do not retain your complete card details.

Are prices in AUD and do they include GST?
All pricing is listed in Australian Dollars and includes GST where applicable.

Can I change or cancel my order?
Please get in touch with us as soon as possible at cs@hyggo.com.au. If your order hasn’t been dispatched yet, we will assist where possible.

Shipping & delivery

Where do you deliver?
We deliver across Australia. Currently, we do not offer international shipping.

How much is shipping?
Shipping costs are shown at checkout before payment.

How long will my order take?
Orders are dispatched within 1–2 business days. Delivery takes approx. 5–12 business days Australia-wide. For more information, see Shipping & Delivery.

How do I track my order?
Once your order ships, you will receive a tracking number via email, or you can visit Order Tracking.

Why did my items arrive separately?
Some orders may be shipped from various warehouses, resulting in items arriving on different days.

Returns & refunds

What is your returns policy?
Change-of-mind returns are accepted within 14 days of delivery for unused items in original packaging. The customer pays return shipping for change of mind. For further details, please refer to Returns & Refunds.

My item arrived damaged or faulty — what should I do?
Please email cs@hyggo.com.au within 14 days, including your order number and photographs, and we will arrange for a replacement, repair, or refund at no cost to you.

How long do refunds take?
Refunds that are approved will be processed within 3–5 business days after we receive your return.

Still need help?

Contact our Australian-based support team at cs@hyggo.com.au (available Monday to Friday, 9am–5pm AEST).