Shipping & Delivery

At Hyggo.com.au, we know that fast and reliable delivery is one of the most important parts of online shopping. That is why we have created a simple and transparent Shipping & Delivery Policy for all of our Australian customers. All products are stocked and shipped locally in Australia, giving you peace of mind that your order will arrive quickly and securely. With our trusted courier partners and fair shipping cost calculations, we are proud to provide a delivery service that is both reliable and convenient.

Delivery Timeframe

Orders are delivered within 3–10 business days across Australia. This timeframe applies to metro, regional, and rural areas. While most metro deliveries arrive on the earlier side of this range, rural and remote areas may take closer to 10 business days. We always aim to meet these estimates and ensure your order is delivered as quickly as possible.

Order Processing

All orders are processed within 1–2 business days of payment confirmation. During this time, our team carefully prepares, packs, and hands over your parcel to our courier partners. Orders placed on weekends or Australian public holidays will be processed on the next business day.

Shipping Costs

We believe in complete transparency when it comes to shipping fees. Shipping costs are calculated automatically based on your delivery postcode and the weight of your order. This ensures that you only pay a fair price for shipping that reflects the distance and size of your delivery. The final shipping cost will be displayed clearly at checkout before you confirm your payment, so there are no hidden charges or surprises.

Trusted Courier Partners

To make sure your order arrives safely and on time, we partner with reliable Australian couriers including Australia Post, Aramex, and other established logistics providers. The courier service used for your order will depend on your delivery location and parcel size. Regardless of which courier is assigned, you will always receive professional handling and tracking services.

Tracking Your Order

Once your order has been dispatched, you will receive an email notification with a tracking number. This allows you to monitor the progress of your delivery in real time. Tracking usually becomes active within 24 hours of dispatch and will show key updates such as when your parcel is in transit and when it is out for delivery.

Remote & Rural Deliveries

We deliver to every corner of Australia, including regional and remote areas. Deliveries to these locations may take closer to the maximum timeframe of 10 business days. Some remote postcodes may also have limited courier services, but we ensure that all customers, regardless of location, can place an order with confidence.

Delivery Issues

If your order has not arrived within the expected timeframe, please contact our customer support team at cs@hyggo.com.au. We will immediately investigate the matter with our courier partners. In the rare event that a parcel is lost or significantly delayed, we will arrange a replacement or a refund in line with Australian Consumer Law.

Shipping Restrictions

At present, we only ship orders within Australia. We do not offer international shipping. This allows us to focus on fast local delivery, accurate shipping costs, and easier returns for Australian customers.

Our Commitment

Our goal is to make delivery as smooth and stress-free as possible. With local stock, clear timeframes of 3–10 business days, fair postcode and weight-based shipping calculations, and reliable courier partners, Hyggo.com.au ensures that every customer enjoys a delivery experience they can trust.

Final Note

Thank you for choosing Hyggo.com.au. We are proud to serve customers across Australia with a delivery system that is built on fairness, transparency, and reliability. If you have any questions about your delivery, please contact us at cs@hyggo.com.au. Our team is here to help and ensure your order arrives quickly and safely.