Cookies Policy
This Cookies Policy explains how Hyggo.com.au uses cookies and similar technologies when you visit our website. We are committed to being transparent about how we collect and use data, and this document sets out clear details about why cookies are used, what types are applied, and how you can manage them. Our practices comply with Australian Privacy Principles and relevant privacy regulations to ensure that your browsing experience remains safe and secure.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow websites to remember your actions and preferences over time. Cookies are widely used across eCommerce websites because they improve user experience, provide essential site functionality, and help businesses better understand how customers interact with their platforms.
2. Why We Use Cookies
At Hyggo.com.au, we use cookies for several important purposes:
- Essential Functionality: to ensure that the website operates properly, such as remembering your shopping cart and checkout details.
- Performance & Analytics: to understand how visitors use our site and identify areas for improvement.
- Security: to help prevent fraudulent activity and protect customer accounts.
- Marketing & Personalisation: to display relevant offers, recommendations, and advertising.
3. Types of Cookies We Use
Our website uses several categories of cookies:
a. Strictly Necessary Cookies
These cookies are essential for basic site operation. Without them, services such as shopping cart management and secure checkout would not function properly.
b. Performance Cookies
Performance cookies help us track website usage statistics. They allow us to see which pages are most popular, how users navigate the site, and where improvements can be made.
c. Functional Cookies
These cookies allow the website to remember choices you make, such as your region, preferred language, or login details, to provide a more personalised experience.
d. Advertising Cookies
Advertising cookies are used to deliver relevant ads and promotions based on your browsing behaviour. These may also help limit the number of times you see an ad and measure campaign effectiveness.
4. Third-Party Cookies
In addition to our own cookies, third-party cookies may also be placed on your device. These include:
- Analytics providers such as Google Analytics, which help us understand visitor trends and improve site performance.
- Advertising networks that deliver personalised ads relevant to your interests.
- Payment service providers to ensure secure and seamless checkout experiences.
5. How Cookies Benefit Customers
Cookies enhance your shopping experience by:
- Remembering the items in your cart even if you leave the site temporarily.
- Providing faster checkout by saving shipping and billing details for your next purchase.
- Offering product recommendations tailored to your browsing history.
- Improving site speed and reducing loading times by caching preferences.
6. Managing & Controlling Cookies
Customers have full control over cookies. You may:
- Adjust your browser settings to block or delete cookies.
- Opt-out of targeted advertising by visiting network advertising opt-out pages.
- Decline non-essential cookies when presented with our cookie consent banner.
However, please note that disabling essential cookies may prevent the site from functioning properly, and you may not be able to complete purchases or access secure areas.
7. Data Protection & Privacy
Cookies are linked to your browsing activity but do not directly store sensitive personal information such as payment details. All personal information collected through cookies is handled in accordance with our Privacy Policy. We take strong security measures, including SSL encryption and restricted access controls, to protect customer data.
8. Customer Rights
In line with privacy laws, customers have the right to:
- Be informed about the cookies we use and their purposes.
- Manage or disable cookies at any time through browser settings.
- Request clarification about how cookies affect their data and privacy.
We are committed to ensuring that customers’ rights are respected and upheld in all cases.
9. Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, regulations, or our business practices. When updates are made, the latest version will be posted on this page with the effective date clearly stated.
10. Contact Us
If you have any questions or concerns about our use of cookies, please contact us:
- Email: cs@hyggo.com.au
- Business Hours: Monday to Friday, 9 AM – 5 PM (AEST)
Final Note
At Hyggo.com.au, we value both convenience and privacy. By using cookies responsibly, we are able to provide customers with a smooth, personalised, and secure shopping experience while respecting their right to control their own data. Thank you for trusting us as your Australian online store.