We provide delivery services throughout Australia, encompassing all major cities, regional hubs, and many remote locations. Currently, we only ship within Australia and do not offer international shipping.

The cost of shipping is determined automatically based on the contents of your cart and your delivery address. The precise shipping fee will be clearly displayed at checkout before you finalize your payment — no hidden charges will apply. Larger or heavier items might incur a higher shipping fee, and certain remote-area postcodes may have an added surcharge, which will also be reflected at checkout.

The majority of orders that are in stock will be processed and shipped within 1–2 business days. During busy periods, promotional sales, or public holidays, dispatch times may be extended. You will receive an email with tracking information as soon as your order is on its way.

After dispatch, the expected delivery times are as follows:

• Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth, Canberra): approximately 2–8 business days
• Regional areas: approximately 5–12 business days
• Remote areas & WA/NT: may take additional time

These timeframes are estimates provided by our carriers and not guarantees. Since our products are sourced from various warehouses, items from the same order may arrive separately and on different days without any extra cost to you.

All orders come with tracking. You will get a tracking number via email once your order has been dispatched, and you can monitor its status anytime on our Order Tracking page.

Please ensure that your delivery address is accurate and complete during checkout, as we may not be able to redirect a parcel after it has been dispatched. Certain larger items cannot be delivered to PO boxes or Parcel Lockers — a street address is recommended.

If your order has not arrived within the estimated delivery period, or if it arrives damaged, please reach out to us at [email protected] with your order number and, in the case of damage, a photo. We will look into the matter with the carrier and resolve it for you. For information regarding faulty or damaged items, please refer to our Returns & Refunds policy.