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Privacy Policy

At Hyggo.com.au, we take your privacy seriously. We are committed to protecting your personal information and ensuring that your online shopping experience is safe, transparent, and trustworthy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Australian Privacy Principles and other applicable privacy laws. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you shop with us or use our website, we may collect the following types of information:

  • Personal Information: such as your name, billing address, shipping address, email, and phone number.
  • Payment Information: payment card details processed securely by trusted third-party providers (we do not store full credit card numbers).
  • Order History: details of products purchased, order amounts, and transaction history.
  • Account Information: login details if you create an account with us.
  • Technical Information: IP address, browser type, device details, and operating system for site functionality and security.
  • Cookies and Tracking Data: information collected through cookies and similar technologies to improve your browsing experience.

2. How We Use Your Information

Your personal information is used for legitimate business purposes only, including:

  • Processing and fulfilling your orders.
  • Providing order confirmation, shipping updates, and customer support.
  • Managing payments securely.
  • Responding to inquiries and resolving issues.
  • Improving our website, services, and customer experience.
  • Complying with legal obligations and fraud prevention.
  • Marketing communications (only if you have opted in).

3. Data Sharing with Third Parties

We respect your privacy and do not sell or trade your personal information. However, your data may be shared with trusted third parties when necessary to provide our services:

  • Payment Processors: to securely process your payments (e.g., Visa, MasterCard, PayPal, Afterpay, Klarna).
  • Courier Partners: to deliver your orders (e.g., Australia Post, Aramex).
  • IT and Security Providers: to maintain website performance, hosting, and fraud prevention.
  • Legal Authorities: if required by law or regulation.

4. Data Protection & Security

We implement strict security measures to protect your personal information:

  • All transactions are encrypted using SSL (Secure Socket Layer) technology.
  • We comply with PCI-DSS standards for secure payment processing.
  • We do not store full payment card details on our servers.
  • Access to personal information is restricted to authorised staff only.

While we take every precaution to safeguard your data, please note that no online system can guarantee 100% security. However, we continuously update our systems to minimise risks.

5. Cookies & Tracking Technologies

Like most websites, Hyggo.com.au uses cookies to improve site performance and your shopping experience. Cookies are small files stored on your device that help us:

  • Remember your preferences and login details.
  • Analyse site traffic and performance.
  • Improve product recommendations and marketing relevance.
  • Provide secure shopping sessions.

You may choose to disable cookies in your browser settings. However, please note that certain features of our website may not function properly without cookies.

6. Customer Rights

As a customer, you have the following rights regarding your personal data:

  • Access: You may request a copy of the personal information we hold about you.
  • Correction: You may request corrections to inaccurate or incomplete data.
  • Deletion: You may request deletion of your personal information, subject to legal obligations.
  • Opt-Out: You may unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at cs@hyggo.com.au.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Order records may be kept for compliance and accounting purposes.

8. International Data Transfers

Since Hyggo.com.au operates only within Australia, most data is stored locally. However, some service providers (such as cloud hosting or payment processors) may operate internationally. In such cases, we ensure that data is transferred securely and in compliance with applicable privacy laws.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. The latest version will always be available on our website. We encourage customers to review this policy regularly to stay informed.

10. Contact Us

If you have any questions about our Privacy Policy or how your personal information is handled, please contact us at:

  • Email: cs@hyggo.com.au
  • Business Hours: Monday to Friday, 9 AM – 5 PM (AEST)

Final Note

At Hyggo.com.au, protecting your privacy is more than a legal obligation — it is part of our commitment to customer trust. By shopping with us, you can be confident that your data is collected responsibly, used fairly, and protected securely. Thank you for trusting us with your personal information and for choosing Hyggo as your preferred Australian online store.